I just bought Bitcoin or another cryptocurrency and I still don't see it in my wallet | Bitcoin.com Support Center (2024)
Summary
When you purchase Bitcoin or another cryptocurrency in the Bitcoin.com Wallet app or via our website it typically takes between 30 minutes to 2 hours for the funds to arrive in your wallet. In most cases the delay is due to your credit card provider or bank's process for settling the purchase.
Table of contents
Processing times for purchases with a credit/debit card
Request for additional identity verification documents
I logged into my bank and it is already showing a debit
How will I know when my funds arrive?
Can my purchase be rejected?
If you have any concerns regarding your transaction, please contact our third-party support agents
If your purchase was made with credit/debit card, on average it may take between 30min - 2hrs to be processed and delivered, but can take longer if additional checks are required on your submitted identification documents or banking institution.
Please be aware: In periods of high demand or network congestion on the Bitcoin or other blockchain network, there may be further delays.
If your purchase was made via Bank transfer (SEPA/GBP), it may take up to 3 days until your funds are wired and processed by your Bank.
Please make sure to check your email inbox (or spam inbox) to see if you have received an additional request to verify your identity. This will delay your transaction if not completed.
If your bank is showing a debit but you have not yet received your cryptocurrency purchase, it is most likely because the transaction is still in process. In the rare event that the transaction is unable to go through, your purchase will be fully refunded.
If you purchased within the Bitcoin.com Wallet app, you will receive a push notification on your device as soon as the purchased cryptocurrency arrives in your wallet. You will also be notified by email as to the status of the transaction. Additionally, you can check the status of your transaction by opening the app and tapping into the relevant wallet to view your list of transactions.
In some cases your purchase will fail either because your bank rejects the purchase or because you do not have enough funds. Please contact your bank by calling the number on the back of your card. Be sure that our third-party payment processor is authorized (Banxa, MoonPay, or Simplex depending on your region).
Purchases can also be rejected if you do not provide the required documents. If there is any issue with your personal verification, remember to check your email.
Please Note: Buy functionality on Bitcoin.com products and services are provided by third-party partners. If your transaction is still pending, or have any other issues regarding that service, please submit a ticket to the appropriate contact center.
If you have any other questions or issues - please contact our support team 😊
When you purchase Bitcoin or another cryptocurrency in the Bitcoin.com
Bitcoin.com
As a cryptocurrency company, Bitcoin.com provides products, services, and information related to the purchasing, selling, storing, and using of cryptocurrencies. Bitcoin.com's flagship product is the Bitcoin.com Wallet, a platform for buying, selling, trading, holding, using, and managing cryptocurrencies.
Wallet app or via our website it typically takes between 30 minutes to 2 hours for the funds to arrive in your wallet. In most cases the delay is due to your credit card provider or bank's process for settling the purchase.
Your Bitcoin may not be showing up in your wallet due to an incorrect address, wrong blockchain network, or token not being enabled. Network congestion or pending transactions can also cause delays. Additionally, insufficient confirmations or app traffic issues may lead to display problems.
In most cases, Bitcoin transactions need 1 to 1.5 hours to complete. Bitcoin transactions will usually be confirmed with one confirmation within 10 minutes. If several hours have passed without your Bitcoin transaction being confirmed, just wait.
One possible reason for the missing transaction is sending the funds to an incorrect address. Cryptocurrency transactions are irreversible, so it's crucial to double-check the destination address before confirming any transfer. Unfortunately, if the transaction is complete, there is no way to recover the funds.
From the home screen of the Bitcoin.com Wallet app, tap the "Funds" icon at the bottom of the screen. Select your BTC, BCH, ETH or wallet you need assistance with. Tap on the Settings icon (three dots). Tap on "Wallet information," then tap "Scan for transactions and funds" at the top of the screen.
Make sure you're connected to the correct network in MetaMask. If your token exists on a different blockchain (e.g., Binance Smart Chain, Polygon), you'll need to switch networks in MetaMask to view it.
Some common reasons why a Bitcoin transaction might be confirmed but not received include sending the coins to an incorrect receiving address, technical issues with the recipient's wallet, insufficient miner fees, and network congestion causing transaction delays.
Bitcoin's transaction times can vary greatly, ranging anywhere from ten minutes to one day. However, it will usually take between thirty minutes and two hours to complete the process. It is worth keeping in mind that the average transaction time tends to be around one hour.
Typically, a transaction takes between five minutes and three hours to get confirmed. This is normal, and confirmation time depends mostly on current network traffic. You can check the status of your transaction on any blockchain explorer by looking up the transaction ID, sending address, or receiving address.
If you purchased within the Bitcoin.com Wallet app, you will receive a push notification on your device as soon as the purchased cryptocurrency arrives in your wallet. You will also be notified by email as to the status of the transaction.
Although a payment record is on your account, your bank has not transferred the money to the seller yet. Instead, it keeps the funds 'pending' until the seller has checked that your details are correct and you have enough funds to cover the purchase.
Sometimes there's a high volume of digital currency being sent globally, and there are more transactions than there is space available in each new block to include the transaction. High demand for block space can delay your send.
BITCOINS Don't just disappear. The only way for them to be gone from your wallet is for someone to send them out. To send them out, you have to have access to the wallet, the seed phrase, and the password. Said another way: If the bitcoins are missing, you sent them somewhere or allowed someone to send them.
Q: How long does it take to transfer Bitcoin to a bank account? A: The transfer time for Bitcoin to a bank account varies but typically takes 4-6 days. It can depend on the exchange, bank, network congestion, and other factors.
The total time it takes for BTC to be sent and received varies from transaction to transaction. Bitcoin's transaction times can vary greatly, ranging anywhere from ten minutes to one day. However, it will usually take between thirty minutes and two hours to complete the process.
There are a few reasons why you may not be able to view a specific token in your Dapp wallet: You do not have a balance for the token. Make sure you confirm that the funds have successfully been sent. The transaction has been recently sent and is still in pending status.
Open the crypto wallet you would like to refresh by a) clicking the Portfolio icon and b) selecting the asset from the list below. If the asset has multiple networks enabled, click the dropdown menu to select the network to refresh. Click the asset's logo. A dialogue will ask Refresh Blockchain?
To receive crypto, simply provide the sender with your appropriate cryptocurrency address, which you can find in your cryptocurrency wallet. Use the multichain Bitcoin.com Wallet app, trusted by millions to safely and easily send, receive, buy, sell, trade, use, and manage Bitcoin and the most popular cryptocurrencies.
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